A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2026 - 16:16 CEST
Update
We’ve identified the issue and are working to resolve it. We’ll provide an update as soon as we have more information.
Posted Oct 08, 2026 - 16:09 CEST
Update
We are continuing to work on a fix for this issue.
Posted Oct 08, 2026 - 14:49 CEST
Identified
Agents, chats and workflows that use integrations (e.g. Outlook, Teams) are currently not responding. Chats without integrations work normally. We are taking corrective action to restore normal operation as quickly as possible.
Posted Oct 08, 2026 - 14:21 CEST
This incident affected: app.nuwacom.ai (Integrations, Workflow) and app-de.nuwacom.ai (Integrations, Workflow).